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Discover how Fashion E-commerce Retailer digitalised its Merchandise Planning & delivered Personalised Shopping Experience
Parallel planning streams for 80+ users
Less time needed for planning preparation
Standardised and structured planning process
Uniform and reliable data
Consistent planning status
Pre-plan baseline for buyers
ABOUT YOU’s main challenges in 2019 came from the trap of success. The most pressing issues were:

  • Rapid business growth and expansion into new markets
  • Complex business processes due to coexisting different business models (Own Stock, Drop Ship, Fulfillment) and complex flows
  • High volumes with over 500,000 items and 3,500 brands to manage
  • The need for speed and flexibility to accommodate more than 45 million unique active users per month

Their old process of Excel spreadsheets was adequate to a point. Their model had an exponentially increasing number of users and process complexity. What’s worse, they were pouring too much time and too many resources into up-front preparation before analyzing and planning even one KPI.

KIVALUE met with ABOUT YOU several times to talk about what would be the best solution, and they found the full-scale implementation of the Retail Planning solution was the best option.



  • How ABOUT YOU team transitioned from Excel spreadsheets to fully automated Retail Planning

  • What was the impact of collaborative work through a single point of truth for 80+ users

  • How the planners achieved bottom-up and top-down planning process synchronisation
"We wanted a solution where right from the start we could focus not the technology itself, but on what the team does best - planning - end-to-end process bottom-up and top-down where everything is synchronised and linked together"

Head of Merchandise Planning at ABOUT YOU
At KIVALUE we cover end-to-end
fashion retail processes
From connecting merchandising, buying, and planning processes to omnichannel inventory and markdown management

We offer FREE assessment of your current solution requirements.