VOICE OF CUSTOMER

AI software can analyse and interpret up to 3000 text-based reviews an hour, providing real-time CX metrics and clear improvement actions to drive business’ customer experience across every touchpoint of customer journey, increasing incremental revenue as a result.

Problem

With over 2500 product categories ranging from car parts to clothes to electronics the challenge was to overcome complications in delivery structure to support excellence in supply chain and customer service. The biggest need was optimisation of fulfilment centre locations and last-mile delivery structure through local agencies.

Process

AI-based customer feedback analytics, NPS calculation, action recommendations, prioritisation and monitoring.

Clients

all retail and CPG/FMCG companies online and offline.